Sunday, January 28, 2007

Customer Service

This morning I decided to pull out my new Featherz template for my Circle Lord. I couldn't quite figure out how to use it, so I sent an email to Michael at Loricles Quilting. Within about 15 minutes, ON A SUNDAY, my phone rings and it's Michael! After realizing that I hadn't received the instruction book that should have come with my template, he gave me instructions on how to use it, then emailed the instruction booklet to me. I am so impressed with their customer service! Whenever I have had a question, concern or wanted to place an order, I have had a response within a very short period of time.

After downloading the manual, I marked my template as he suggested. It looks like this now...


Before I had the instructions, I made this feather wreath which I wasn't thrilled with...I was backtracking far too often because I didn't know which way to go, and with the high contrast thread it just looked awful!
And here are the after pictures. I'm sorry they're hard to see, but you get can get the idea! It was so much easier knowing what to do. The instructions were simple to follow and I'm so pleased with the Featherz template! I can see I'll use this a lot. Thanks Michael, for you help and your amazing customer service!

5 comments:

Sandra said...

Looks like you have the hang of it very quickly! The feathers look fantastic - onward and upward now :-)

Screen Door said...

This is gorgeoues. What I know about longarm quilting you could put in a thimble. I'm totally amazed that from that template you created -- that--- It's defintiely a talent.

quiltpixie said...

there's an ad for reading the instrucitons if I've ever seen one! :-) The feathers are truly beautiful and its wonderful that when you wanted to use it you were able to get assistnace then, not days and days later ...

Mary said...

I was trying to set up my CL for the first time tonight and ran into so problems so I've got to call in the morning. Michael did call after I received it to see if I was able to set it up but I hadn't gotten there yet - I was to anxious to try the BF template.

I also ordered the feather template and have a quilt I plan to try it on soon.

Linda_J said...

Thequilting looks great! I hear you longarmers talking about how wonderful the customer service is from this business. Rare these days.